These terms apply when you buy a subscription from Onlime ApS (“Onlime”, “we” or “us”), Spinderigade 11, 7100 Vejle, Denmark, CVR DK40831193. You can contact us at kundeservice@onlime.dk or +45 40 61 61 70.
1. The agreement and the service
An Onlime subscription is a continuing digital service contract. The service lets you store, back up, synchronise and share files through Onlime’s apps and web service. It is not a contract for a one-off supply of digital content.
Your agreement consists of the order summary shown before payment, these subscription terms and any country-specific information presented during checkout. If you buy as a consumer, the consumer rights described here apply. A customer who is not a consumer is treated as a business customer where the law permits.
2. Information before purchase
Before you place an order, we show Onlime’s identity and contact details, the service’s main characteristics, the total recurring price including tax, accepted payment methods, when performance starts, the subscription period, any commitment, renewal and cancellation terms, complaint and remedy information, the right of withdrawal and model withdrawal form where applicable, and relevant information about functionality, compatibility, interoperability and accessibility.
Frisbii hosts the checkout and handles payment. The required information, the payment-obligation label and acceptance of these terms are shown there unless the rules for your country require information to be shown earlier in the Onlime app.
3. Subscription period and automatic renewal
Your order summary states the billing period and recurring price. At the end of each period, the subscription renews for the same period and the recurring payment is charged to your selected payment method unless you cancel in time. As a general rule, the contract information is the renewal notice; a separate notice applies where the country rules below require one.
For a customer in Germany, Onlime sends a service e-mail at least 30 days before renewal as an Onlime product rule. This is not presented as a separate statutory 30-day notice under BGB section 309(9).
For a customer in France, a dedicated e-mail or letter is sent no earlier than 90 days and no later than 30 days before the deadline for declining renewal. France remains unavailable until the offer, checkout, terms, invoice, receipt and relevant lifecycle material are available in French.
Belgium — automatic renewal. The subscription renews for the period stated in your order unless you cancel as described in clause 6 no later than 24 hours before renewal. We send a service e-mail at least 30 days before renewal. After the first renewal, you may cancel without charge as described in clause 6 with no more than two months’ notice. The cancellation takes effect no later than two months after we receive your request. This clause, including the effect, deadline and cancellation method, must also appear conspicuously on the first page of the relevant contract material.
4. Payment
Payment is collected at the start of each billing period through Frisbii using the payment method you selected. Frisbii stores and processes the payment instrument details; Onlime does not store your card details. You can update your payment method through your account.
A failed or disputed payment does not remove your right to cancel. Amounts already due are handled separately, and Onlime never promises a refund for a payment that was not completed.
5. First-purchase withdrawal and the 14-day guarantee
If you are a consumer, you may withdraw from your first purchase within 14 days after the contract is concluded. If you expressly ask Onlime to start the service during that period, you still receive a full refund if you withdraw. We do not ask you to waive this right, and we do not deduct a proportion for the period in which you had access.
Onlime also gives consumers a contractual 14-day money-back guarantee for the first purchase and every renewal in every enabled EU country. A refund after renewal is provided under the guarantee; it is not described as a statutory right of withdrawal. The guarantee does not apply to business subscriptions.
You can notify Onlime customer service of your withdrawal in the chat on onlime.app or by e-mail at kundeservice@onlime.dk. You can use the same channels to request a refund under the guarantee. Ordinary cancellation does not itself create a refund.
6. Cancellation
You may cancel at any time by contacting Onlime customer service, in the chat on onlime.app or by e-mail at kundeservice@onlime.dk. Under the current general rule, tell us no later than 24 hours before the renewal date to stop the next renewal. Cancellation takes effect at the end of the paid billing period, subject to a stronger country-specific rule above. You do not have to give a reason, and accepting an offer is never a condition for cancelling. We may verify that you control the account. Feedback is always optional.
We record your cancellation when we receive it. When the subscription has been cancelled in our billing system, you receive a written receipt by e-mail. Pending technical processing by a provider is distinct from receipt and effectiveness of your cancellation. The effective date is determined under paragraph 1 of this clause.
For France, the electronic cancellation process must be free, permanent, short and direct. Its final French wording remains unavailable while the French market is disabled and will not be invented in these terms.
For a Danish customer who bought on onlime.app, customer service handles cancellation in the chat on the same platform or by e-mail at kundeservice@onlime.dk. Marketing consent is not required.
7. Access and deletion after termination
For ordinary cancellation, you keep access until the end of the paid billing period and can download your own files through the apps or web service while the subscription remains active. Onlime does not create a separate ZIP export solely because you cancel. Files are deleted 30 days after the paid period expires, and other account data is deleted no later than 90 days after expiry, except for records retained to meet legal obligations. The 30 days after expiry are not an additional download window.
The ordinary-cancellation model does not limit any mandatory retrieval, remedy or switching right that applies under consumer law or the EU Data Act. Where such a right applies, Onlime will provide the assistance, access or export required by that rule.
8. Changes to the service or terms
We may change the service where this is necessary to maintain security, comply with law or regulatory requirements, preserve technical compatibility or interoperability, prevent misuse, or maintain or improve existing functionality and performance. A change covered by mandatory consumer rules is made without additional cost to you.
We explain a material change clearly by e-mail or another durable medium at least 30 days before it takes effect. If the change negatively affects your access to or use of the service beyond a minor extent, you may terminate free of charge as described in clause 6 within the applicable period. Mandatory rights that provide stronger protection remain unaffected.
9. Countries and contract languages
English is accepted as a contract language throughout the existing EU-27 app checkout set. German is additionally accepted for Germany and Austria. Availability of a language does not itself open a country for sale.
France remains disabled until the complete purchase chain is available in French. Poland remains disabled for version 1.
Checkout is blocked for any country or special territory that does not have an approved VAT, language and consumer-law profile. This includes unresolved treatment of Madeira and the Azores, the Canary Islands, Ceuta and Melilla, Åland, Heligoland and Büsingen, the Faroe Islands and Greenland.
10. Switching under the EU Data Act
Onlime treats the service as a data-processing service under Article 2(8) of the EU Data Act. We will meet the switching duties that apply to the service, including removing applicable obstacles, providing required assistance and information, and enabling the required export and transition process. The final notice periods, retrieval period, export format and any permitted charge treatment remain subject to counsel approval and will be stated before this clause is released.
11. Complaints, law and courts
Please contact us first at kundeservice@onlime.dk. An eligible consumer complaint may be submitted to Mæglingsteamet for Forbrugerklager and, if it is not resolved, to Forbrugerklagenævnet. A consumer in another EU country may seek help from the European Consumer Centre network. The discontinued EU Online Dispute Resolution platform is not used.
The agreement is governed by Danish law. If you are a consumer, this choice does not deprive you of mandatory protection under the law of your country of residence. Nothing in these terms removes your mandatory right to bring or defend a claim before a court that has jurisdiction under applicable consumer law.